ICICI Bank Personal Loan Customer Care

Posted in: Banking | on: April 9, 2020

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ICICI bank offers different types of personal loan in the form of wedding loan, holiday loan, home renovation etc., according to customer's needs with many offers. ICICI bank provides loan amount up to Rs. 20 lakh at the interest rate of 11.25% to 17.99% per year. Customers who are looking for instant personal loan can easily apply for it in online with the help of 24x7 personal loan customer care service. With the ICICI bank's personal loan customer care number, customers can get all details related to personal loan and check the status of their loan application.

ICICI Bank Customer Care Toll-Free Numbers:

ICICI bank customers from India and outside India can resolve their bank related queries by calling the toll-free numbers given below for each banking service.

Banking Service All Over India Outside India
Personal Banking 1860 120 7777 91 40 7140 3333
Private Banking 1800 103 8181 91 40 7140 3333
Corporate Banking 1860 120 6699 91 22 3344 6699

ICICI Bank Personal Banking City-wise Customer Care Number:

ICICI bank customers can get all details regarding personal banking by calling the customer care number given for their cities below.

City Customer Care Number
Ahmedabad 079 33667777
Bengaluru 080 33667777
Bhopal 0755 33667777
Bhubaneshwar 0674 33667777
Chandigarh 0172 33667777
Chennai 044 33667777
Dehradun 0135 33667777
Ernakulam 0484 33667777
Gurgaon 0124 33667777
Hyderabad 040 33667777
Jaipur 0141 33667777
Kolkata 033 33667777
Lucknow 0522 33667777
Mumbai 022 33667777
Panaji 0832 33667777
Patna 0612 33667777
Raipur 0771 33667777
Ranchi 0651 33667777
Shimla 0177 33667777

ICICI bank personal banking customer care number for Ahmedabad city is 079 33667777, Bengaluru customers can contact to 080 33667777, customers who belong to Bhopal can dial to 0755 33667777, Bhubaneshwar city customers can make a call to 0674 33667777, Chandigarh customers can connect through 0172 33667777, customers from Chennai can contact to 044 33667777, Dehradun customers can dial to 0135 33667777, customers who belong to Ernakulam can call to 0484 33667777, Gurgaon customers can make a call to 0124 33667777, customers who belong to Hyderabad city can connect through 040 33667777, customers from Jaipur city can call to 0141 33667777, Kolkata customers can dial to 033 33667777, ICICI bank customers of Mumbai city can connect through 022 33667777, customers who belong to Panaji city can contact to 0832 33667777, Patna customers can make a call to 0612 33667777. Customer care number for the cities Raipur, Ranchi and Shimla are 0771 33667777, 0651 33667777 and 0177 33667777 respectively.

ICICI Bank Personal Banking State-wise Customer Care Number:

ICICI bank customers can get all personal banking related details by dialing their state's customer care number given below.

State Customer Care Number
Assam 9864 667777
Andhra Pradesh 7306 667777
Bihar 8102 667777
Chhattisgarh 9098 667777
Delhi 011 33667777
Goa 9021 667777
Gujarat 8000 667777
Haryana 9017 667777
Himachal Pradesh 9817 667777
Jammu & Kashmir 9018 667777
Jharkhand 8102 667777
Karnataka 8088 667777
Kerala 9020 667777
Madhya Pradesh 9098 667777
Maharashtra 9012 667777
Orissa 9692 667777
Punjab 7307 667777
Rajasthan 7877 667777
Tamil Nadu 7305 667777
Telangana 7306 667777
Uttar Pradesh 8081 667777
Uttarakhand 8081 667777
West Bengal 8101 667777

ICICI bank customers those who belong to the state of Assam can dial to 9864 667777, ICICI bank personal banking customer care number for Andhra Pradesh is 7306 667777, Bihar state customers can make a call to 8102 667777, Chhattisgarh customers can contact 9098 667777, Delhi customers can connect through 011 33667777, customers who belong to Goa can call to 9021 667777, Gujarat customers can make a call to 8000 667777, customers who belong to Haryana can connect through 9017 667777, Himachal Pradesh customers can dial to 9817 667777, customers from Jammu & Kashmir state can call to 9018 667777, Jharkhand customers can dial to 8102 667777, ICICI bank customers of Karnataka state can connect through8088 667777, customers from Kerala can contact to 9020 667777, customers who belong to Madhya Pradesh can contact to 9098 667777, Orissa customers can make a call to 9692 667777, customers who belong to Punjab can contact the customer care number 7307 667777, Rajasthan state customers can call to 7877 667777, Tamil Nadu state customers can dial to 7305 667777 and for Telangana customers 7306 667777. Customer care number for the states Uttar Pradesh, Uttarakhand and West Bengal are 8081 667777, 8081 667777 and 8101 667777 respectively.

Process to Submit a Complaint in ICICI Bank Online:

ICICI bank offers a three level process for customers to submit their complaint. The three levels involved in this process are,

Level 1: If you are not satisfied with the customer care service, you can send your complaint via email.

Level 2: If you still feel unsatisfied with the first response, you can write to the Head of Phone Banking, Mr. Subhendu Tripathy. For this,

  • Go to https://www.icicibank.com/complaints/complaints.page.
  • Click 'Download Form' button under Level 2. Send the duly filled and signed complaint form to the address of Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad - 500032.

  • Then submit your query to Senior Management by clicking the 'Submit Query/ Request' button.

Level 3: If you are not satisfied with the second response too, you can go for the third level by writing your complaint to the Principal Nodal Officer, Mr. Vinayak M More. To write for the Principal Nodal Officer,

  • Go to https://www.icicibank.com/complaints/complaints.page.
  • Click 'Download Form' button under Level 3. Send the duly filled and signed complaint form to the Principal Nodal Officer, Mr. Vinayak M More, ICICI Bank Ltd., ICICI Bank Towers, Bhandra Kurla Complex, Bandra (East), Mumbai - 400051.

  • Then send an email to Mr. Vinayak M More.

Otherwise, you can write your grievances to the ICICI Bank's Personal Loan Department Zonal Heads listed below. You will receive a proper reply for your grievance within four working days.

Head Personal Loan:

Mr. S. Roy, Head of Personal loans and Credit Cards

Phone No: 022- 39337932

Email ID: headcreditcards@icicibank.com/ headpersonalloans@icicibank.com/ headprepaidcards@icicibank.com

Head North Zone:

Mr. Atul Arora, General Manager (NCR)

Phone No: 011-33551230

Email ID: headnorthzone@icicibank.com

Mr. Vishal Batra, Joint General Manager (Rest of North)

Phone No: 011-33551230

Email ID: headnorthzone@icicibank.com

Head South Zone:

Mr. Viral Rupani, General Manager

Phone No: 080-33551230

Email ID: headsouthzone@icicibank.com

Head East Zone - Andhra Pradesh and Telangana:

Mr. Sidharatha Mishra, Joint General Manager

Phone No: 040-33551230

Email ID: headeastzone@icicibank.com

Head West Zone:

Mr. Bharat Sharma, General Manager (Greater Mumbai)

Phone No: 022-33551230

Email ID: headwestzone@icicibank.com

Mr. Raghav Singhal, General Manager (Rest of West)

Phone No: 022-33551230

Email ID: headwestzone@icicibank.com

Note: You can contact the above mentioned phone numbers from Monday to Friday, 10.00 am to 5.00 pm except bank holidays.

ICICI Bank Office Address Details:

ICICI bank customers can also resolve their queries by writing to ICICI bank's phone banking center/ ICICI bank's registered office/ ICICI bank's corporate office.

ICICI Phone Banking Center:

ICICI Bank Limited,

ICICI Phone Banking Center,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot No: 12,

Nanakramguda, Serilingampally, Hyderabad - 500032.

ICICI Bank's Registered Office:

ICICI Bank Tower

Near Chakli Circle, Old Padra Road,

Vadodara 390007, Gujarat, India.

Phone No: 91-265-6722286

ICICI Bank's Corporate Office:

ICICI Bank Towers,

Bandra-Kurla Complex, Mumbai 400051

Phone No: 91-22-33667777


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