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In our digitalized world, credit cards occupy a special place in life. Though various banks offer variety of credit cards, State Bank of India (SBI), the largest bank in India, provides different types of credit cards according to customer’s needs. SBI presents 24x7 credit card customer care service for its customers via call, SMS, email, post and twitter. Regarding any credit card issues, SBI credit card customers can contact the SBI credit card customer care service anytime. Let us see about SBI credit card customer care details.
Toll Free Numbers of SBI Credit Card Customer Support
Credit card customers can ask their queries related to credit card by contacting SBI credit card customer care by using the following toll-free numbers.
| SBI Toll-Free Credit Card Customer Care Number | 1800 180 1290 |
| SBI Credit Card Customer Care IVRS Number | 1860 180 1290 |
| For Credit Card lost/stolen | 1860 180 129039 02 02 02 (Add STD Code) |
SBI Credit Card Customer Care City-Wise
SBI credit card customer care provides city wise customer care support for its customers. Listed below are the city-wise SBI credit card customer care numbers.
| City | SBI Credit Card Customer Care Number |
| Bangalore | 080 - 2594 3030 |
| Hyderabad | 040 – 24756925 |
| Chennai | 044 - 2821 4635 |
| Mumbai | 022 - 2644 5532022 - 2644 5533 |
| Delhi | 011 - 2336 1631011 - 2334 5756011 - 2336 1070 |
SBI credit card customer care number for Bangalore city is 080 - 2594 3030, the Hyderabad customers can contact to 040 – 24756925, SBI credit card holders who belong to the city of Chennai can connect through 044 - 2821 4635, the Mumbai city SBI credit card customers can make a call to 022 - 2644 5532 & 022 - 2644 5533, and the Delhi city SBI credit card customer care numbers are 011 - 2336 1631, 011 - 2334 5756, 011 - 2336 1070.
SBI Credit Card Customer Care SMS Details
SBI credit card customers can easily contact customer care via messaging. To get help related to your SBI credit card, send an SMS to 5676791 by texting HELP from the mobile number which you have registered in the bank. To get call back service, send an SMS to 9212500888 by texting PROBLEM. You will receive the call within one day. Customers can also get their bank account related details with this SMS facility. Listed below are some of the details you can instantly access by using SMS service.
| Details | Send an SMS to 5676791 |
| Balance status | BAL<space>last 4 digits of your SBI credit card |
| Last payment status | PAYMENT<space>last 4 digits of your SBI credit card |
| Available credit and cash limit | AVAIL<space>last 4 digits of your SBI credit card |
| Block your lost/stolen card | BLOCK<space>last 4 digits of your SBI credit card |
| Reward point summary | REWARD<space>last 4 digits of your SBI credit card |
| e-statement subscription | ESTMT<space>last 4 digits of your SBI credit card |
| Request for duplicate statement | DSTMT<space>last 4 digits of your SBI credit card |
SBI Credit Card Customer Care Email ID and Twitter
In case of any queries related to SBI credit card, customers can contact SBI credit card customer care via email.
SBI Credit Card Customer Care Email ID: feedback@sbicard.com Also, SBI customers can stay connected with SBI via Twitter to get latest updates.
SBI Twitter Account @SBICard_Connect
SBI Credit Card Customer Care Online
SBI credit card holders can submit their feedback and queries in online by visiting the online SBI credit card site.
- Access into the site https://www.sbicard.com/en/contact-us/personal.page
- Under SBI card holder option, tap the ‘Email us’ option.
- Log in using your user ID and password or else click the ‘E-mail us’ option and enter your personal details, select the category and sub category and explain your query in detail and submit it.
SBI Credit Card Customer Care Nodal/Escalation Contact Details
If the customers are not contended with the solutions given by the customer care, they can contact the higher officials to get better results. SBI Credit Card Customer Care Nodal Officer nodalofficer@sbicard.com SBI Customer Service Head customerservicehead@sbicard.com SBI Chief Executive Officer ceo@sbicard.com
SBI Credit Card Customer Care Postal Address
SBI credit card customers can also write their queries and post it to the following address. SBI Card, P.O. Bag 28, GPO, New Delhi- 110001 (or) Head office SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building-3, DLF Cyber City, Gurgaon – 122002, Haryana, India.
SBI Credit Card City Based Network Nodal Officers Details
If the queries raised by the customers are not resolved by the customer care within 10 days, customers can escalate their queries to their city’s network nodal officer. Given below are the details of network nodal officers of various cities.
| City/State | Address | Contact Details |
| Ahmedabad(State of Gujarat & U.Tof Daman and Dadra & Nagar Haveli) | General Manager,State Bank of India,Local Head Office, Bhadra,Ahmedabad-380 001 |
Ph.no: (079)25510883, 25506648, 25506050 Fax no: (079) 25506648 Email ID: agmcustomer.lhoahm@sbi.co.in |
| Bangalore(State of Karnataka) | General ManagerState Bank of India,Local Head Office,65, St. Mark's Road, Bangalore-560 001. |
Ph.no: (080)25943030, 25943500 Fax no: (080) 22124018,25943125 Email ID: agmcustomer.lhoban@sbi.co.in |
| Bhopal (States of Madhya Pradesh, Chhattisgarh) | General Manager,State Bank of India,Local Head Office, Hoshangabad Road,Bhopal-462 011. |
Ph.no: (0755) 4288210, 2576851, 2575226 Fax no: (0755) 4059200, 2550106 Email ID: agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar (State of Orissa) | General ManagerState Bank of India,Local Head Office,111/1, Pandit Jawaharlal Nehru Marg,Bhubaneswar, Orissa-751 001. |
Ph.no: (0674)2396580, 2396582 Fax no: (0674) 2390248 Email ID: agmcustomer.lhobbhu@sbi.co.in |
| Chandigarh(Union Territories of Chandigarh & States of Himachal Pradesh., Jammu & Kashmir, Punjab and the districts of Haryana with the exemption of districts stated under Delhi) | General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017. |
Ph.no: (0172)2707391, 2707390,4567633 Fax no: (0172) 2713968, 2720234,4567629 Email ID: agmcustomer.lhochan@sbi.co.in |
| Chennai (State of Tamil Nadu & Union Territories of Pondicherry) | General ManagerState Bank of India,Local Head Office,Circletop House,16, College Lane,Chennai-600 006. |
Ph.no: (044)28214285,28266141 Fax no: (044) 28214381 Email ID: agmcustomer.lhoche@sbi.co.in |
| Delhi (States of Delhi,Rajasthan,Uttaranchal & part of Haryana,Districts of Uttar Pradesh -Agra,Aligarh, Etah, Ferozabad, Hathras,Baghpat, Mahamayanagar, Mainpuri, Mathura,Muzaffarnagar, Meerut, Saharanpur,Ghaziabad, Bulandshahr, Gautam BudhNgr.Districts of Hyderabad- Faridabad,Gurgaon and Sonepat.All districts in Uttaranchal) | General Manager,State Bank of India, Local Head Office,11, Sansad Marg,New Delhi-110 001. |
Ph.no: (011)23407121,23407657,23407447,23407480 Fax no: (011)23361969 Email ID: agmcustomer.lhodel@sbi.co.in |
| Guwahati (7 States of North-East) | General ManagerState Bank of India,Local Head Office,A.T. Road, Bharalumukh,Post Box No. 103,Guwahati-781 009. |
Ph.no: (0361)2237663,2237513 Fax no: (0361) 2237664, 2237819 Email ID: agmcustomer.lhoguw@sbi.co.in |
| Hyderabad (State of A.P) | General ManagerState Bank of India,Local Head Office,Bank Street, Koti,Hyderabad - 500 095. |
Ph.no: (040)24756925,23466108 Fax no: (040) 24751010 Email ID: agmcustomer.lhohyd@sbi.co.in |
| Kolkata (States of West Bengal,Sikkim and Union Territories of Andaman & Nicobar Islands) | General ManagerState Bank of India, Local Head Office,SamriddhiBhavan,1, Strand Road,Kolkata-700 001. |
Ph.no: (033)22489333 & 22436531,22624954 Fax no: (033) 22435128,22439358 Email ID: agmcustomer.lhokol@sbi.co.in |
| Lucknow (State of Uttar Pradeshwith the exemption of districts stated underDelhi) | General ManagerState Bank of India, Local Head Office,New Administrative Building,Motimahal Marg, Hazratganj,Lucknow-226 001. |
Ph.no: (0522) 2201492, 2201496, 2234012, 2295936, 2230401 Fax No: (0522) 2282573,2231463 Email ID: agmcustomer.lholuc@sbi.co.in |
| Mumbai (States of Maharashtra & Goa) | General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai - 400 051. |
Ph.no: 26445532, 26445533,26445432 Fax no: (022) 26445505, 26445535, 26445530, 26445464 Email ID: agmcustomer.lhomum@sbi.co.in |
| Patna (States of Bihar and Jharkhand) | General Manager State Bank of India, Local Head Office, Judges Court Road, Patna - 800 001 |
Ph.no: (0612)2209078 & 2209005,2209080 Fax no: (0612) 2209006,2209072,2238388 Email ID: agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram (State of Kerala) | General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram - 695001 |
Ph.no: (0471)2377228,2324088,2377116 Fax no: (0471) 2323075, 2320589 Email ID: agmcustomer.lhotri@sbi.co.in |
SBI Credit Card Principal Nodal Officer
In case of queries unresolved within five days by the bank’s Network Nodal Officer, customers can contact the Principal Nodal Officer of the bank. Customers can contact the Principal Nodal Officer by corresponding to the following address.
Principal Nodal Officer,
General Manager (NBG-Coordination),
State Bank of India,
Corporate Centre, State Bank Bhavan, Madam Cama Road, Mumbai 400 021.
Fax no: 022-22742431
Email ID: gm.customer@sbi.co.in
Also, customers can contact the bank’s Chairman to get solution for the issues regarding their SBI credit card. The address of the chairman is given below.
Chairman,
State Bank of India,
Corporate Centre, State Bank Bhavan, Madam Cama Road, Mumbai 400 021
Fax: 022-22742431
E-mail: chairmansbi.customer@sbi.co.in
If customers are still not satisfied with the Principal Nodal Officer and Chairman, they can contact Banking Ombudsman engaged by the RBI (Reserve Bank of India).