SBI Bank Credit Card Customer Care

Posted in: Banking | on: April 20, 2018

In our digitalized world, credit cards occupy a special place in life. Though various banks offer variety of credit cards, State Bank of India (SBI), the largest bank in India, provides different types of credit cards according to customer’s needs. SBI presents 24x7 credit card customer care service for its customers via call, SMS, email, post and twitter. Regarding any credit card issues, SBI credit card customers can contact the SBI credit card customer care service anytime. Let us see about SBI credit card customer care details.

Toll Free Numbers of SBI Credit Card Customer Support

Credit card customers can ask their queries related to credit card by contacting SBI credit card customer care by using the following toll-free numbers.

SBI Toll-Free Credit Card Customer Care Number 1800 180 1290
SBI Credit Card Customer Care IVRS Number 1860 180 1290
For Credit Card lost/stolen 1860 180 129039 02 02 02 (Add STD Code)

SBI Credit Card Customer Care City-Wise

SBI credit card customer care provides city wise customer care support for its customers. Listed below are the city-wise SBI credit card customer care numbers.

City SBI Credit Card Customer Care Number
Bangalore 080 - 2594 3030
Hyderabad 040 – 24756925
Chennai 044 - 2821 4635
Mumbai 022 - 2644 5532022 - 2644 5533
Delhi 011 - 2336 1631011 - 2334 5756011 - 2336 1070

SBI credit card customer care number for Bangalore city is 080 - 2594 3030, the Hyderabad customers can contact to 040 – 24756925, SBI credit card holders who belong to the city of Chennai can connect through 044 - 2821 4635, the Mumbai city SBI credit card customers can make a call to 022 - 2644 5532 & 022 - 2644 5533, and the Delhi city SBI credit card customer care numbers are 011 - 2336 1631, 011 - 2334 5756, 011 - 2336 1070.

SBI Credit Card Customer Care SMS Details

SBI credit card customers can easily contact customer care via messaging. To get help related to your SBI credit card, send an SMS to 5676791 by texting HELP from the mobile number which you have registered in the bank. To get call back service, send an SMS to 9212500888 by texting PROBLEM. You will receive the call within one day. Customers can also get their bank account related details with this SMS facility. Listed below are some of the details you can instantly access by using SMS service.

Details Send an SMS to 5676791
Balance status BAL<space>last 4 digits of your SBI credit card
Last payment status PAYMENT<space>last 4 digits of your SBI credit card
Available credit and cash limit AVAIL<space>last 4 digits of your SBI credit card
Block your lost/stolen card BLOCK<space>last 4 digits of your SBI credit card
Reward point summary REWARD<space>last 4 digits of your SBI credit card
e-statement subscription ESTMT<space>last 4 digits of your SBI credit card
Request for duplicate statement DSTMT<space>last 4 digits of your SBI credit card

SBI Credit Card Customer Care Email ID and Twitter

In case of any queries related to SBI credit card, customers can contact SBI credit card customer care via email.

SBI Credit Card Customer Care Email ID: feedback@sbicard.com Also, SBI customers can stay connected with SBI via Twitter to get latest updates.

SBI Twitter Account @SBICard_Connect

SBI Credit Card Customer Care Online

SBI credit card holders can submit their feedback and queries in online by visiting the online SBI credit card site.

  • Access into the site https://www.sbicard.com/en/contact-us/personal.page
  • Under SBI card holder option, tap the ‘Email us’ option.
  • Log in using your user ID and password or else click the ‘E-mail us’ option and enter your personal details, select the category and sub category and explain your query in detail and submit it.

SBI Credit Card Customer Care Nodal/Escalation Contact Details

If the customers are not contended with the solutions given by the customer care, they can contact the higher officials to get better results. SBI Credit Card Customer Care Nodal Officer nodalofficer@sbicard.com SBI Customer Service Head customerservicehead@sbicard.com SBI Chief Executive Officer ceo@sbicard.com

SBI Credit Card Customer Care Postal Address

SBI credit card customers can also write their queries and post it to the following address. SBI Card, P.O. Bag 28, GPO, New Delhi- 110001 (or) Head office SBI Card, Correspondence Department, DLF Infinity Towers, Tower C, 10-12 Floor, Block 2, Building-3, DLF Cyber City, Gurgaon – 122002, Haryana, India.

SBI Credit Card City Based Network Nodal Officers Details

If the queries raised by the customers are not resolved by the customer care within 10 days, customers can escalate their queries to their city’s network nodal officer. Given below are the details of network nodal officers of various cities.

City/State Address Contact Details
Ahmedabad(State of Gujarat & U.Tof Daman and Dadra & Nagar Haveli) General Manager,State Bank of India,Local Head Office, Bhadra,Ahmedabad-380 001

Ph.no: (079)25510883, 25506648, 25506050

Fax no: (079) 25506648

Email ID: agmcustomer.lhoahm@sbi.co.in

Bangalore(State of Karnataka) General ManagerState Bank of India,Local Head Office,65, St. Mark's Road, Bangalore-560 001.

Ph.no: (080)25943030, 25943500

Fax no: (080) 22124018,25943125

Email ID: agmcustomer.lhoban@sbi.co.in

Bhopal (States of Madhya Pradesh, Chhattisgarh) General Manager,State Bank of India,Local Head Office, Hoshangabad Road,Bhopal-462 011.

Ph.no: (0755) 4288210, 2576851, 2575226

Fax no: (0755) 4059200, 2550106

Email ID: agmcustomer.lhobho@sbi.co.in

Bhubaneswar (State of Orissa) General ManagerState Bank of India,Local Head Office,111/1, Pandit Jawaharlal Nehru Marg,Bhubaneswar, Orissa-751 001.

Ph.no: (0674)2396580, 2396582

Fax no: (0674) 2390248

Email ID: agmcustomer.lhobbhu@sbi.co.in

Chandigarh(Union Territories of Chandigarh & States of Himachal Pradesh., Jammu & Kashmir, Punjab and the districts of Haryana with the exemption of districts stated under Delhi) General Manager State Bank of India, Local Head Office, Sector-17-B, Chandigarh-160 017.

Ph.no: (0172)2707391, 2707390,4567633

Fax no: (0172) 2713968, 2720234,4567629

Email ID: agmcustomer.lhochan@sbi.co.in

Chennai (State of Tamil Nadu & Union Territories of Pondicherry) General ManagerState Bank of India,Local Head Office,Circletop House,16, College Lane,Chennai-600 006.

Ph.no: (044)28214285,28266141

Fax no: (044) 28214381

Email ID: agmcustomer.lhoche@sbi.co.in

Delhi (States of Delhi,Rajasthan,Uttaranchal & part of Haryana,Districts of Uttar Pradesh -Agra,Aligarh, Etah, Ferozabad, Hathras,Baghpat, Mahamayanagar, Mainpuri, Mathura,Muzaffarnagar, Meerut, Saharanpur,Ghaziabad, Bulandshahr, Gautam BudhNgr.Districts of Hyderabad- Faridabad,Gurgaon and Sonepat.All districts in Uttaranchal) General Manager,State Bank of India, Local Head Office,11, Sansad Marg,New Delhi-110 001.

Ph.no: (011)23407121,23407657,23407447,23407480

Fax no: (011)23361969

Email ID: agmcustomer.lhodel@sbi.co.in

Guwahati (7 States of North-East) General ManagerState Bank of India,Local Head Office,A.T. Road, Bharalumukh,Post Box No. 103,Guwahati-781 009.

Ph.no: (0361)2237663,2237513

Fax no: (0361) 2237664, 2237819

Email ID: agmcustomer.lhoguw@sbi.co.in

Hyderabad (State of A.P) General ManagerState Bank of India,Local Head Office,Bank Street, Koti,Hyderabad - 500 095.

Ph.no: (040)24756925,23466108

Fax no: (040) 24751010

Email ID: agmcustomer.lhohyd@sbi.co.in

Kolkata (States of West Bengal,Sikkim and Union Territories of Andaman & Nicobar Islands) General ManagerState Bank of India, Local Head Office,SamriddhiBhavan,1, Strand Road,Kolkata-700 001.

Ph.no: (033)22489333 & 22436531,22624954

Fax no: (033) 22435128,22439358

Email ID: agmcustomer.lhokol@sbi.co.in

Lucknow (State of Uttar Pradeshwith the exemption of districts stated underDelhi) General ManagerState Bank of India, Local Head Office,New Administrative Building,Motimahal Marg, Hazratganj,Lucknow-226 001.

Ph.no: (0522) 2201492, 2201496, 2234012, 2295936, 2230401

Fax No: (0522) 2282573,2231463

Email ID: agmcustomer.lholuc@sbi.co.in

Mumbai (States of Maharashtra & Goa) General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai - 400 051.

Ph.no: 26445532, 26445533,26445432

Fax no: (022) 26445505, 26445535, 26445530, 26445464

Email ID: agmcustomer.lhomum@sbi.co.in

Patna (States of Bihar and Jharkhand) General Manager State Bank of India, Local Head Office, Judges Court Road, Patna - 800 001

Ph.no: (0612)2209078 & 2209005,2209080

Fax no: (0612) 2209006,2209072,2238388

Email ID: agmcustomer.lhopat@sbi.co.in

Thiruvananthapuram (State of Kerala) General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram - 695001

Ph.no: (0471)2377228,2324088,2377116

Fax no: (0471) 2323075, 2320589

Email ID: agmcustomer.lhotri@sbi.co.in

SBI Credit Card Principal Nodal Officer

In case of queries unresolved within five days by the bank’s Network Nodal Officer, customers can contact the Principal Nodal Officer of the bank. Customers can contact the Principal Nodal Officer by corresponding to the following address.

Principal Nodal Officer,

General Manager (NBG-Coordination),

State Bank of India,

Corporate Centre, State Bank Bhavan, Madam Cama Road, Mumbai 400 021.

Fax no: 022-22742431

Email ID: gm.customer@sbi.co.in

Also, customers can contact the bank’s Chairman to get solution for the issues regarding their SBI credit card. The address of the chairman is given below.

Chairman,

State Bank of India,

Corporate Centre, State Bank Bhavan, Madam Cama Road, Mumbai 400 021

Fax: 022-22742431

E-mail: chairmansbi.customer@sbi.co.in

If customers are still not satisfied with the Principal Nodal Officer and Chairman, they can contact Banking Ombudsman engaged by the RBI (Reserve Bank of India).  


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